Status
All systems operational
Checked live when you loaded this page, and at most once a minute. Last checked 2026-10-02 00:04 UTC.
Application
The web app at levelsixlabs.com, served from Vercel's edge network.
Serving this page
Database
Postgres (Supabase), London region — every lab's records.
Responding in 197 ms
Authentication
Sign-in, sessions and password resets.
Responding in 105 ms
How incidents are handled
Monitoring. Application errors are captured continuously by Sentry and alert us directly. Availability is checked live when this page is loaded, and an independent monitor — running outside our hosting provider — loads it every 30 minutes and raises an alert if any part is not operational. It is a single-person service: an alert outside UK working hours is seen the same day, not within minutes.
Communication. Customers affected by an incident are emailed at their registered admin address. Anything affecting data integrity or personal data follows the documented incident response procedure, including UK GDPR notification timescales.
Backups. The database is hosted on Supabase in the London region, on Supabase's paid production tier. It is backed up automatically every day, and each daily backup is retained for seven days. Two limits, stated plainly: uploaded files are stored separately and are not inside those database backups, and we do not offer point-in-time recovery. The export below is the copy you hold yourself.
Your data stays yours. Any admin can export the organisation's full records to Excel at any time from Settings — no support request, no lock-in, no waiting on us.